Nothing happens when I press the release button on my Handpresso
The first thing to check is that you have first charged the Handpresso by pumping with the release button in the closed position. If…
How much coffee should I put in my Handpresso?
The Handpresso basket is quite small and will only hold 7-8 grams of finely ground coffee. We recommend espressos brewed at a ratio of…
How long is the warranty on my ROK?
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I can’t get the cylinder out of my ROK or Presso
The cylinder may get stuck over time due to oxidation, scale or mineral build-up. As preventative measures we recommend drying the ROK thoroughly after…
My ROK wobbles or doesn’t sit flat on the counter
The ROK espresso maker comes with four small black rubber feet under the base. A wobble can result from one or more of the…
What is the difference between ROK and Presso espresso makers?
The newer model ROK offers some notable improvements over the original Presso. The ROK is stronger than the Presso. Compared to the Presso, the alloy…
The handle keeps coming off my Porlex grinder while I’m using it ?
We’ve found that the metal around the hole in the Porlex handle (where it attaches to the spindle) can wear over time and may…
My ROK portafilter has cracked or broken
The ROK portafilter handle can break due to either defects or as the result of excessive pressure. It’s easy to apply too much pressure…
What is the advantage of a naked / bottomless portafilter?
A naked / bottomless portafilter is ultimately a great training tool. The naked portafilter allows you to see the bottom of the portafilter basket…