How long will my order take to ship?
Australia In Australia we ship Monday to Friday, excluding public holidays. We ship from our Northern NSW warehouse using Australia Post. East Coast orders…
What size tamper should I use for the ROK espresso maker?
For ROK and Presso espresso makers, we recommend a 49.7mm tamper. This is the maximum size which will allow the tamper to fit neatly…
Which coffee maker should I choose?
Your choice of unplugged coffee maker will come down to budget, coffee preference, and portability. Portability If you need to travel light (backpacking, hiking,…
Which grinder should I choose?
For most customers, choosing a hand grinder may come down to budget. Even if you don’t have a lot of money to spend, our…
Pressure is escaping from the top or bottom of the Bellman steamer
If pressure is escaping from the top of the Bellman steamer This can occur if the o-rings or seals are not correctly in place…
The tracking number provided does not work
Australian orders We send shipping notification emails, with tracking numbers, when we pack the order at our warehouse. Until Australia Post scan the package…
Where is my order?
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Bellman release valve is always hissing
The release valve in the handle of the Bellman steamer should only hiss once the Bellman reaches full pressure. Typically this would take 6-8…
What setting should I use on the Porlex for different brewing methods?
We consider the fully closed position, with the burrs touching, to be zero. Our recommended settings below are measured in clicks from zero. Espresso:…